> For the complete documentation index, see [llms.txt](https://powerfan-1.gitbook.io/redchat.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://powerfan-1.gitbook.io/redchat.app/policies/content-removal-appeals-policy.md). # Content Removal & Appeals Policy *Effective date: July 3, 2026 ยท redchat is an 18+ adult platform.* ## Overview This policy explains how redchat detects and removes content that violates its rules, how enforcement is scaled to the severity of a violation, what you are told when action is taken against your content or account, and how to appeal a decision you believe was made in error. It applies alongside the Prohibited Content Policy, the Minor Safety & Underage Policy, the Community Guidelines, and the Content & Safety Guidelines, which define what is and is not allowed. ## How Content Is Detected redchat identifies violating content through three complementary mechanisms: * **Automated detection.** AI systems continuously scan generated and uploaded text and images for prohibited categories, including dedicated automated CSAM-detection tooling that runs on all generated and uploaded imagery. Content flagged by these systems is withheld pending review. * **Human review.** Trained moderators review flagged and reported content, prioritizing zero-tolerance categories โ€” in particular, anything that may sexualize a minor or depict a real person without consent โ€” for immediate handling. * **User reports.** Any user can report a character, chat, image, or account through the in-product reporting tool at any time. Reports are reviewed confidentially and do not disclose the reporter's identity to the reported user. These mechanisms operate together: a report can trigger automated re-scanning, and automated detection can trigger human review, regardless of which one first surfaces a piece of content. ## Graduated Enforcement Ladder redchat scales its response to the severity of the violation and the account's history. In increasing order of severity, enforcement actions include: 1. **Flag.** Content is withheld from distribution pending review; no other action is taken yet. 2. **Content removal.** The specific violating content (a message, character, image, or lorebook entry) is removed or unpublished. 3. **Warning.** The account receives a formal warning explaining the violation, without further restriction, for lower-severity or first-time issues. 4. **Temporary suspension.** The account's access is suspended for a defined period, typically for repeated violations or moderate-severity issues. 5. **Permanent termination.** The account is permanently banned and its content removed, for severe, repeated, or zero-tolerance violations. redchat is not required to proceed through every step in order โ€” a single severe violation, particularly any content in a zero-tolerance category under the Prohibited Content Policy, results in immediate content removal and account termination without a prior warning or suspension. ## What You're Told When Content Is Removed When redchat removes your content or takes action against your account, we notify you of the action taken and, except where doing so would interfere with a safety or legal investigation (for example, an active CSAM report), we identify the general policy category that was violated. Notifications are delivered in-product and, where applicable, by email. ## Appeals Process & Timeline If you believe a content-removal or account-action decision was made in error, you may appeal it. To appeal: * Use the in-product appeal option associated with the enforcement notice, or * Email with your account details and the decision you are appealing. redchat reviews appeals within **5 business days** of submission. An appeal is reviewed by moderation staff who were not necessarily involved in the original decision. If the appeal is upheld, the content or account access is restored; if it is denied, the original decision stands and you will be told why. ## Content That Is Not Eligible for Appeal Confirmed child sexual abuse material (CSAM) and other confirmed illegal content are not eligible for appeal. Once such content is confirmed, it is removed, the responsible account is permanently terminated, and the matter is reported to the National Center for Missing & Exploited Children (NCMEC) via the CyberTipline () and/or the relevant authorities, as described in the Minor Safety & Underage Policy. redchat cooperates with lawful law-enforcement requests related to these reports. ## Contact Questions about a removal decision, or requests to appeal, can be sent to . --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://powerfan-1.gitbook.io/redchat.app/policies/content-removal-appeals-policy.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.